Refund policy

You can return your Charge Eaze within 7 days of receiving it if it is unused and in its original packaging. To start a return, email support@zyva.co.za with your order number.

Return shipping is paid by the customer, unless the item is faulty or we sent the wrong item.

Once we receive and check the item, we refund the original payment within 5-7 business days.

If your item develops a fault that is not caused by misuse or damage, contact us and we will repair, replace or refund it in line with your consumer rights.

If your item arrives damaged, contact us within 7 days with a photo and we will replace it or refund you.